Privacy Policy

Effective Date: 8 August 2025

Venus WA Disability Support Services respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with us, access our services, or visit our website.

1. Collection of Personal Information

We collect personal information that is necessary to provide our disability support services and meet our obligations as a registered NDIS provider. This may include:

  • Name, date of birth, and contact details.

  • NDIS number and plan details.

  • Medical, health, and disability information relevant to your care.

  • Emergency contact information.

  • Records of communications with you.

  • Financial and billing details when applicable.

We may collect this information directly from you, your authorised representative, health professionals, or relevant third parties with your consent.

2. Use of Personal Information

We use your personal information for purposes including:

  • Providing and managing NDIS-funded disability support services.

  • Developing and reviewing your individual support plan.

  • Communicating with you, your carers, or authorised representatives.

  • Meeting legal, regulatory, and contractual obligations.

  • Processing payments and managing accounts.

  • Improving our services and ensuring quality assurance.

3. Disclosure of Personal Information

We may share your personal information with:

  • NDIS and government agencies as required.

  • Health and allied health professionals involved in your care.

  • Our staff and service providers who assist in delivering our services.

  • Legal and regulatory authorities when required by law.

  • Third parties you have authorised.

We will only disclose personal information to third parties when it is necessary for service delivery, legally required, or when you have provided consent.

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure physical storage for paper records.

  • Password-protected electronic systems.

  • Staff training in privacy and data protection.

5. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. Requests should be made in writing to the contact details below.

6. Website Usage and Cookies

When you visit our website, we may collect non-identifying information through cookies and analytics to improve user experience and website performance. You can adjust your browser settings to disable cookies if you prefer.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated version will be published on our website.

8. Complaints

If you believe we have breached your privacy rights, you may lodge a complaint by contacting us directly. We will respond promptly and work to resolve your concerns. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

For privacy-related enquiries, please contact:

Venus WA Disability Support Services

Phone: 0410 820 420
Email: info@venuswa.com.au
Location: Perth, Western Australia